⚠️ DRAFT — pending attorney review. Do not publish without legal sign-off.

Terms of Service

Safe & Sound Home Services

Welcome. These Terms of Service (“Terms”) are the agreement between you and Safe & Sound Home Services (“we,” “us,” “our”) when you use our website (safeandsoundhs.com), request a quote, or hire us for services. We’ve written this in plain language so you (or the family member helping you) can actually read it. Please read it carefully and keep a copy for your records.

By using our website or our services, you agree to these Terms. If you do not agree, please do not use the site or hire us for services.

1. About our services

Safe & Sound Home Services is a North Carolina limited liability company based in Leland, NC. We provide aging-in-place home modification and ongoing home maintenance services to homeowners in Brunswick County and New Hanover County, North Carolina.

Typical services may include:

• Safety and accessibility assessments
• Grab bars, handrails, ramps, lighting upgrades, and similar modifications
• Routine home maintenance visits
• Membership/subscription plans, including our Founding Member program

The specific services you receive will be described in your quote, work order, service agreement, or membership enrollment (“Service Documents”). If anything in the Service Documents conflicts with these Terms, the Service Documents control for that specific job.

2. Who can use our services (eligibility)

To use our website or hire us, you must:

• Be at least 18 years old.
• Be located in the United States.
• Be the homeowner, or have the homeowner’s clear, documented authorization to act on their behalf.

We currently serve homes located in Brunswick County and New Hanover County, North Carolina. We may decline service for properties outside this area.

If you are coordinating on behalf of an aging parent or relative, please tell us so when you reach out. We may ask the homeowner to confirm your authority before we begin work or share information.

3. Quotes, accounts, and bookings

• Quotes. Quotes are good for 30 days from the date issued unless we say otherwise in writing. Prices may change after that.
• Booking. A booking is confirmed once you accept a written quote or membership enrollment and we acknowledge it.
• Account information. If you create an account or membership, please keep your contact information current so we can reach you for scheduling, reminders, and safety matters.
• Access to the home. You agree to give us safe, reasonable access to the home at the scheduled time. If we arrive and cannot access the home, a trip charge may apply (see Section 5).

4. Founding Member program and subscription billing

Our Founding Member program (and any other membership we offer) is a recurring subscription. By enrolling, you authorize us, through our payment processor Stripe (provided via GoHighLevel), to charge your payment method on a recurring basis.

• Billing frequency: [OWNER-CONFIRM: monthly / quarterly / annual — confirm structure for Founding Member program]
• Price: Stated at the time of enrollment in your Service Documents.
• Auto-renewal: Memberships automatically renew for the same term until you cancel.
• Price changes: We will give you at least 30 days’ advance notice by email before any price increase. You may cancel before the increase takes effect.
• Failed payments: If a charge fails, we will attempt to reach you. Membership benefits may be paused until billing is current.
• Taxes: Prices do not include applicable sales tax, which will be added where required.

You can update your payment method or view your billing history by contacting us at the email below.

5. Cancellation, rescheduling, and refunds

[OWNER-CONFIRM: full cancellation policy — owner to provide final terms. Draft language below is a placeholder.]

Draft placeholder language (subject to owner approval):

• Single-visit services: You may reschedule or cancel a scheduled visit at least 24 hours in advance at no charge. Cancellations with less than 24 hours’ notice, or no-shows, may be charged a trip fee of [OWNER-CONFIRM: $XX].
• Founding Member / subscription: You may cancel your membership at any time. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial periods. [OWNER-CONFIRM: confirm — alternative is monthly proration]
• Refunds for completed work: Once work has been completed and accepted, fees are non-refundable except where covered by our warranty (see Section 8) or required by law.
• First-30-day satisfaction policy: [OWNER-CONFIRM: confirm whether you want to offer a money-back trial for new Founding Members]

6. Payment

• We accept payment through Stripe (via GoHighLevel). By providing payment information, you confirm you are authorized to use that payment method.
• Invoices for non-membership work are due as stated on the invoice.
• Past-due balances may accrue interest at the lesser of 1.5% per month or the maximum rate allowed by North Carolina law, plus reasonable collection costs.

7. Our work in your home — important safety and liability disclosures

We take seriously that we are often working in the homes of older adults and people with health conditions. Please read this section carefully.

• Licensed and insured. We carry general liability insurance and use [OWNER-CONFIRM: licensed contractors / NC general contractor’s license number, if applicable / scope of NC handyman exemption being relied upon] for work that requires it.
• Pre-existing conditions. Many homes have hidden conditions (water damage, wiring, mold, structural issues) that cannot be known before work begins. If we discover something that affects safety or the scope of the work, we will stop and contact you before proceeding.
• Asbestos, lead, and other hazards. If we reasonably suspect asbestos, lead-based paint, mold, or other regulated hazards, we will stop work and recommend testing or remediation by a licensed specialist. We do not perform abatement.
• Medical and mobility status. We are not medical professionals. Our recommendations support safer living at home but are not a substitute for advice from a doctor, occupational therapist, or other licensed clinician.
• Personal belongings. Please secure valuables, medications, and fragile items before our visit. We are not responsible for ordinary wear and tear or for items not pointed out to us in advance.
• Pets. Please secure pets during visits.
• Emergencies. Our services are not an emergency response, medical alert, or monitoring service. In an emergency, call 911.

Limitation of liability

To the fullest extent allowed by North Carolina law:

• Our total liability to you for any claim arising out of these Terms or our services will not exceed the greater of (a) the amount you paid us for the specific service giving rise to the claim or (b) $[OWNER-CONFIRM: cap amount, e.g., $1,000 — discuss with insurance broker].
• We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost income or loss of use.
• Nothing in these Terms limits liability that cannot be limited under North Carolina law, including liability for gross negligence, willful misconduct, fraud, or personal injury caused by our negligence.

8. Warranty

[OWNER-CONFIRM: confirm warranty terms before publishing]

Draft placeholder language (subject to owner approval):

• We warrant our workmanship for [OWNER-CONFIRM: 1 year / other] from the date the work is completed. If something we installed fails because of our workmanship during that period, we will repair or replace it at no charge to you.
• Manufacturer warranties on products we install (grab bars, lighting fixtures, etc.) are passed through to you. We will help you submit a claim if needed.
• This warranty does not cover damage caused by misuse, accident, alterations by others, normal wear and tear, or events outside our control.
• Except for the express warranty above, we disclaim all other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose, to the fullest extent allowed by North Carolina law.

9. Website use and intellectual property

• The content on safeandsoundhs.com, including our name, logo, photos, written guides, and downloads, is owned by Safe & Sound Home Services or licensed to us, and is protected by copyright and trademark laws.
• You may view, download, and print our content for your own personal, non-commercial use.
• You may not copy, redistribute, modify, or use our content for commercial purposes without our written permission.
• We welcome you to share links to our pages and to email our free guides to family members or friends.

10. Your conduct

When using our website or our services, please do not:

• Provide false information.
• Use the site to harass our team or other users.
• Attempt to interfere with the site’s operation or security.
• Use our services to violate any law.

We may refuse, suspend, or terminate service if we believe you have violated these Terms, treated our team unsafely or abusively, or if continued service would create an unreasonable risk to our employees.

11. Third-party services

Our website and services rely on third-party platforms (such as Cloudflare, Google, Meta, GoHighLevel, and Stripe). Their services are governed by their own terms and privacy policies, which we encourage you to review. We are not responsible for the acts or omissions of those third parties.

12. Governing law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules.

13. Dispute resolution

We want to resolve any concern quickly and fairly. If you have a problem with our service, please:

Step 1: Informal resolution

Contact us first. Email [OWNER-CONFIRM: disputes contact email] or call [OWNER-CONFIRM: business phone] and describe the issue. We will work in good faith to resolve it within 30 days.

Step 2: Binding arbitration

If we cannot resolve the matter informally within 30 days, both parties agree that any dispute arising out of or relating to these Terms or our services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

• The arbitration will take place in [OWNER-CONFIRM: Brunswick County or New Hanover County, North Carolina], or by video/telephone if both parties agree.
• The arbitrator’s decision is final and may be entered as a judgment in any court of competent jurisdiction.
• Class-action waiver: disputes will be brought only in an individual capacity, not as a plaintiff or class member in any class or representative action.

Exceptions

Either party may bring a claim in small claims court in North Carolina if it qualifies, and either party may seek injunctive relief in court to protect intellectual property or confidential information.

Your right to opt out of arbitration: You may opt out of the arbitration and class-waiver provisions of Section 13 by sending written notice to us at [OWNER-CONFIRM: opt-out address] within 30 days of first agreeing to these Terms. Opting out will not affect any other provision of these Terms.

[OWNER-CONFIRM: attorney should review whether arbitration clause is the right call given the senior audience and the FTC’s current scrutiny of forced arbitration in consumer contracts.]

14. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will post the updated Terms on our website with a new “Last updated” date and, for current customers, send notice by email. Your continued use of the site or services after the change takes effect means you accept the updated Terms.

15. Miscellaneous

• Entire agreement. These Terms, together with your Service Documents and our Privacy Policy, are the entire agreement between you and us regarding our services.
• Severability. If any part of these Terms is found unenforceable, the rest will remain in effect.
• No waiver. Our failure to enforce any provision is not a waiver of that provision.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a sale of the business.
• Notices. We will send notices to the email address on file. You can send notices to us at the contact information below.

16. How to contact us

• Email: [OWNER-CONFIRM: general contact email]
• Phone: [OWNER-CONFIRM: business phone number]
• Mail: Safe & Sound Home Services, [OWNER-CONFIRM: full mailing address]

Last updated: 2026-06-06