⚠️ DRAFT — pending attorney review. Do not publish without legal sign-off.

Accessibility Statement

Safe & Sound Home Services

Safe & Sound Home Services exists to help older adults live safely and comfortably in their own homes. It would not be right for our website to be hard to use for the very people we serve. We are committed to making safeandsoundhs.com, and every guide, form, and document we publish, usable by everyone, including people who use screen readers, keyboard-only navigation, screen magnifiers, voice control, or other assistive technologies.

This statement explains the standard we are aiming for, what we have done so far, what we know we still need to improve, and how to reach us if something on our site doesn’t work for you.

Our standard: WCAG 2.1 Level AA

We are working to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). WCAG is the most widely accepted international standard for web accessibility, and is the standard used by US courts and federal agencies in most accessibility matters.

We are also designing with our primary audience in mind: older adults and the family members helping them. That means we go beyond the technical checklist where we can, for example, by defaulting to larger text and stronger contrast than the minimum standard requires.

What we are doing

Our website is built to support, at minimum:

Reading and seeing the content

• Large, readable text as the default, designed to be comfortable to read on a phone, tablet, or desktop without zooming.
• High color contrast between text and background, meeting or exceeding WCAG 2.1 AA contrast ratios.
• Resizable text: you can use your browser’s zoom (Ctrl/Cmd + Plus) or your phone’s accessibility settings to enlarge text up to 200% without breaking the layout.
• Alternative text (“alt text”) on meaningful images so screen readers can describe them.
• Clear, plain-language writing: we use everyday words, short sentences, and headings that tell you what’s coming.
• No reliance on color alone to communicate important information.

Using the site without a mouse

• Full keyboard navigation: you can move through every link, button, and form field using the Tab and Shift+Tab keys, and activate them with Enter or Space.
• Visible focus indicators so you can see where you are on the page when using a keyboard.
• “Skip to main content” link so screen reader and keyboard users can jump past the navigation.

Using assistive technology

• Semantic HTML with proper headings, landmarks, lists, and labels so screen readers (JAWS, NVDA, VoiceOver, TalkBack) can announce content correctly.
• Form labels and instructions that are read aloud by screen readers, with clear error messages when something needs to be fixed.
• No autoplay video or audio that could interfere with screen reader use.

Forms, calls, and downloads

• All web forms (quote requests, newsletter sign-up, Founding Member enrollment) are designed to be completed without a mouse and with a screen reader.
• For anyone who would rather call instead of filling out a form, our phone number is displayed clearly on every page.
• Downloadable guides are provided in accessible PDF format where possible, with HTML alternatives planned.

[OWNER-CONFIRM: confirm that all current and future lead-magnet PDFs will be tagged/accessible — flag any older guides that need remediation]

What we know we still need to improve

We are launching new and we will not be perfect on day one. As of the last updated date below, we know about the following gaps and we are actively working on them:

• [OWNER-CONFIRM: list any known issues at launch — e.g., specific older PDFs not yet remediated, third-party embedded widgets, video captions, etc.]
• Some third-party tools we embed (forms, payment, analytics) are controlled by vendors and may not fully meet WCAG 2.1 AA. We choose vendors with strong accessibility records where possible and request improvements where they fall short.

We test using a combination of:

• Automated tools (such as axe, WAVE, and Lighthouse)
• Manual keyboard-only testing
• Screen reader testing (NVDA on Windows, VoiceOver on iOS/macOS)
• Periodic review by people in our target audience

A few tips for getting the most out of our site

• Make text bigger. On a desktop, hold Ctrl (Windows) or Cmd (Mac) and press + to zoom in. On a phone or tablet, your device’s display or accessibility settings let you set a larger default text size system-wide.
• Turn on high-contrast or dark mode in your operating system. Our site is designed to remain readable in both.
• Use a screen reader. Windows has Narrator built in; Mac has VoiceOver; iPhone and Android both include screen readers in their accessibility settings.
• Just call us. If the website isn’t working for you for any reason, our phone is faster than struggling with the screen.

If something isn’t working, please tell us

If you run into an accessibility barrier on our website, or if any of our written materials are hard to use, please contact us. We will do our best to fix the issue promptly and, in the meantime, provide the information or service you need in another format (such as by phone, large-print mail, or email).

When you contact us, it helps to include:

• The page address (URL) or document
• The problem you experienced
• The device, browser, and assistive technology you were using (if you know)

Contact information

• Email: [OWNER-CONFIRM: accessibility contact email — suggest accessibility@safeandsoundhs.com]
• Phone: [OWNER-CONFIRM: business phone number]
• Mail: Safe & Sound Home Services, [OWNER-CONFIRM: full mailing address]

We aim to respond to accessibility requests within 3 business days.

Formal complaints

If you believe we have not adequately addressed an accessibility concern, you may also contact the U.S. Department of Justice under the Americans with Disabilities Act (ADA). We hope you’ll give us the chance to make it right first.

Ongoing commitment

Accessibility is not a one-time project. We will:

• Test the website on a regular basis as it changes.
• Train our team on accessible writing and design.
• Re-evaluate this statement at least once a year and update it as our site evolves.

[OWNER-CONFIRM: set a calendar reminder for an annual accessibility review and update of this page]

Last updated: 2026-06-06